Privacy Policy

Introduction

Dr. Ashraf Lectures ("we," "our," "us") is a medical education platform based in Khulna, Bangladesh, providing online courses, question banks (QBank), flashcards, e-books, and career & counselling services for medical students, interns, and practicing doctors preparing for FCPS, MRCS, and related professional examinations.

This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have, whenever you visit drashraflectures.com or use any of our services. By creating an account or using our platform, you agree to the practices described in this policy.

Information We Collect

• Identity & contact details — name, email address, phone number, and postal address (if a physical book or material is shipped to you).
• Account credentials — username and encrypted password.
• Academic details — medical college/institution, current stage of training (student, intern, MO, resident), and area of interest.
• Payment details — transaction ID, payment method used (bKash, Nagad, Rocket, or card), and billing information. We never store your full card number, mobile banking PIN, or OTP.
• Usage data — course progress, QBank scores, flashcard activity, video watch time, login timestamps, device and browser type, and IP address.
• Communications — messages you send us via WhatsApp, email, contact forms, or when booking academic/psychological counselling.
• Cookies and similar technologies — see Section 5 below.

How We Use Your Information

• To create and manage your student account and personal dashboard.
• To deliver the courses, QBank access, flashcards, and downloadable materials you purchase.
• To process payments and issue transaction confirmations or receipts.
• To arrange and provide academic or psychological counselling sessions you book.
• To send essential service messages — login verification, payment confirmations, course updates, and schedule reminders.
• To send promotional updates about new courses or offers, only where you have consented, and which you may opt out of at any time.
• To monitor, analyze, and improve our content, platform performance, and user experience.
• To detect, investigate, and prevent fraud, unauthorized access, or misuse of the platform.
• To comply with applicable Bangladeshi laws and respond to lawful requests from government or regulatory authorities.

Payment Information

We accept payments through bKash, Nagad, Rocket, and major debit/credit cards. All transactions are processed through licensed, PCI-DSS compliant third-party payment gateways operating in Bangladesh. We do not store your complete card number, CVV, or mobile banking PIN on our servers — these are handled directly and securely by our payment partners.

Refunds, where applicable under our Terms & Conditions, are returned to the original payment method within the timeframe specified by the respective payment provider.

Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your course progress, understand how visitors use our website, and improve the overall experience. You can control or disable cookies through your browser settings at any time, though this may affect certain features such as staying logged in or resuming a course from where you left off.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share information with:

• Payment processors (bKash, Nagad, Rocket, card gateways) to complete and verify transactions.
• Cloud hosting and technical service providers who help us operate the website, under confidentiality obligations.
• Law enforcement or regulatory authorities in Bangladesh, when required by law, court order, or to protect the rights, safety, and property of Dr. Ashraf Lectures, our students, or the public.
• A successor entity, in the event of a merger, acquisition, or transfer of business assets, with prior notice to affected users where required.

Data Security

We implement reasonable administrative, technical, and physical safeguards — including encrypted password storage, secure HTTPS connections, and restricted internal access — to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal and academic information for as long as your account remains active, or as needed to provide our services, comply with legal obligations (including tax and financial record-keeping requirements under Bangladeshi law), resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, subject to the legal retention requirements described in Section 9.

Your Rights & Choices

You may, at any time:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and personal data, subject to our legal retention obligations.
• Opt out of promotional emails, SMS, or WhatsApp messages using the unsubscribe option or by contacting us directly.
• Withdraw consent for optional data processing, where consent was the basis for that processing.

To exercise any of these rights, contact us using the details in Section 14. We aim to respond within a reasonable time, generally within 30 days.

Children's Privacy

Our platform is intended for medical students, interns, and practicing doctors who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it.

Third-Party Links

Our website may contain links to third-party platforms such as our YouTube channel, Facebook page, or partner websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the People's Republic of Bangladesh, including relevant provisions of the Information and Communication Technology Act, 2006 (as amended) and the Cyber Security Act, 2023. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Khulna, Bangladesh.